Contact Us
Liaoning Yingyi Youxuan Technology Co., Ltd.
For Cavrelu product questions and order support, contact us using the details below.
Email: service@cavrelu.com
Business address: No. 8-2 Qingchengshan Road (5-5-2), Huanggu District, Shenyang, Liaoning, China
How Can We Help?
Product Questions
For questions about capacity, dimensions, materials, temperature guidance, or cleaning, include the product name or link and explain what you would like to know.
Contact us before use if you cannot confirm whether a particular cup is suitable for your intended drink temperature or appliance.
Order and Delivery Support
Include your order number, the email address used at checkout, and a brief description of the issue. Include tracking details where relevant.
Changes and Cancellations
Email us promptly if you need to correct a delivery address or cancel an order. We will check whether your request can be accommodated based on the processing status.
A change or cancellation is only confirmed once our support team acknowledges it. Changes may no longer be possible after dispatch.
Broken, Damaged, or Incorrect Items
Send your order number and clear photos of the item, protective packaging, outer box, and shipping label where safe to do so.
Do not handle broken glass with bare hands. Keep children and pets away, and retain the packaging where safe while we review the issue. We will advise on an appropriate resolution and whether any return is necessary.
Returns
Review our Returns & Refunds Policy and contact us before sending an item back.
Do not send returns to the business address above unless our support team specifically instructs you to do so.
Customer Support
Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m., China Standard Time (UTC+8), excluding public holidays. We aim to respond within 1–3 business days.
Please do not send passwords, full payment card numbers, or payment security codes by email.